Refund and cancellation rules for payments, memberships, and services.
This page explains when refunds may apply, how cancellations are handled, and what timelines to expect.
Refund requests may be considered for duplicate payments, failed service activation, or other cases described in the relevant membership or service terms.
Requests to cancel memberships, subscriptions, or paid services should be submitted through the support or contact channel with valid account details.
Approved refunds are processed within a reasonable time after review, subject to payment gateway and banking timelines.
Certain fees, completed services, processed renewals, and other non-recoverable charges may not be eligible for refund.
If you open a bank or gateway dispute, we may pause account actions while the matter is reviewed.
We may revise this policy as payment processes or business rules change, and the latest version will always appear here.
Please contact us with your account details, transaction reference, and the reason for the request so we can review it promptly.